The success of an incentive trip, meeting, or other business event depends on the performance of a somewhat vast array of unrelated suppliers, including airlines, hotels, ground transportation companies, restaurants, audiovisual suppliers, entertainers, activity venues etc. While the best possible effort can be made to identify and select the most reputable vendors when putting together a program, dealing with so many of them on-site and overseeing their satisfactory performance requires a considerable amount of time and attention to detail. It can be inefficient, distracting and time-consuming for the event's host to have to do this.
For this reason, we offer you on-site management of your meeting, event or incentive trip by our own management team. This means that you have professional representation on hand dedicated to assuring that your program proceeds as planned and to take care of any last minute changes or special arrangements that might need to be made. And by having the Schron Associates team on site, you are free to attend to the business of your meeting or to spend quality time with your delegates and guests.
Please note that,
in an effort to cut costs, many hotels and other venues have reduced headcount,
particularly when it comes to staff dedicated to servicing the rather
seasonal and cyclical corporate events business. Some positions have been
eliminated entirely; we recently stayed on the "concierge floor"
at an outlet of a major hotel chain where, it was explained to us, there
hasn't actually been a concierge for a couple of years. This downsizing
trend means that your in-house "event coordinator" may in fact be handling
several other groups at the same time, and possibly even unrelated other
job functions. If he or she is attending to other groups when you need
assistance, or doing something else entirely, you aren't getting the service
you likely expected. But when you have us on site, you can be sure that
someone is looking out for your interests, and your interests alone.
While standards of service vary widely between different venues, you can
count on us to deliver our best in any venue. We work behind the scenes,
and with the venue's staff, to make sure you get the priority attention
that you deserve.
Because of our reputation
for excellent service and attention to detail, almost all
our clients opt for our on-site management of their programs. See what
they've said about us in our mailbag...
©2008 Robert P. Schron Associates Ltd.